Payoneer Review

Payoneer is aimed at businesses, professionals, digital marketers, product/service marketers, and freelancers.

They provide currency conversion, direct payment solutions, integrations, and means for businesses to pay their contractors, employees, and others. They support businesses and professionals in over 20 countries and have over 4 million customers.

Customer Reviews of Payoneer

Payoneer has a score of 4.4 on Trustpilot with over 23000+ reviews, with most of the reviews being excellent.

However, 6% are bad and wrong reviews (one and two stars), and we were eager to get to the bottom of it.

We scoured 100 reviews to find out what went wrong and people who wrote bad reviews.

We liked the Payoneer team because they have responded to all negative reviews, provided logical solutions to all problems, and assured them of all possible support to improve the user experience.

Here are two of the most common problems that Payoneer reviewers have encountered:

1: Long Waiting for Customer Support: Some reviewers have complained that they had to wait a long time before getting in touch with a live agent. However, we found other channels to contact customer service instead of waiting indefinitely for live chat. For better response times, Payoneer also recommends using phone, email, or social media channels.

2: Delayed or Cancelled Payments: Sometimes, there may be delays due to the review process or while transacting, which they have to go through due to regulatory requirements. It is understandable, but we wish this issue were easier to fix somehow. For example, in some cases, the delay was due to the customer's inability to provide the required documents, but in other cases, the issues appear to be "unknown".

You may get a response like, "It appears that your account has been locked for an unknown reason. The usual reason for blocking an account without any notice is a breach of our terms and conditions. Privacy Policy." The reason for this is usually unknown. "

Customer satisfaction

Customer Reviews of Payoneer

Payoneer has excellent reviews on Trustpilot with a score of 9.2 out of 10. Additionally, 93% of users rate them as "excellent" or "great", while only 4% of users rate them as "bad" or "poor". "

Advantages

Customers impressed by Payoneer's customer service
Payoneer praised for being helpful and understanding
Number of options users enjoy to send and receive payments

Disadvantage

Some users had issues with Payoneer accounts being blocked
There were some problems with payment delays and pending payments
Some people complained about expensive withdrawal fees
customer support
There are several ways to contact Payoneer, including message, live chat, or telephone.

How it works

If you already have a Payoneer account with funds:
The beneficiary should open a Payoneer account
Either you or the beneficiary can convert the currency in the Payoneer account at the standard exchange rate, plus Payoneer fees.
Funds can be transferred to the beneficiary's account when you choose to transfer funds between Payoneer accounts.
Once the money is credited to the beneficiary's account, they can withdraw it to their local bank account.
Withdrawals may be charged.
If the beneficiary has a Payoneer account, but you do not:
A beneficiary can use Payoneer's billing service to request money from you
You can pay the bill by credit card, debit card, or bank account
The payer may charge based on the type of payment you make
A beneficiary can convert currency in Payoneer account at the standard exchange rate, plus Payoneer fee
Once the money is credited to the beneficiary's account, they can withdraw it to their local bank account
Withdrawals may incur fees.