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What is the full form of ITIL


ITIL: Information Technology Infrastructure Library

ITIL stands for Information Technology Infrastructure Library. It is a library or a set of best practices for IT service management (ITSM) that emphasizes aligning IT services with the requirements and objectives of the businesses, even as they change. It is designed to standardize the selection, planning, delivery, and maintenance of IT services within a business. In short, it is a framework of best services for delivering IT services that helps improve efficiency and achieve predictable service delivery.

ITIL Full Form

The five major components or stages of the ITIL Service Lifecycle are as follows:

  • Service Strategy: It emphasizes the ITIL service lifecycle and tells how to design, develop, and implement IT service management.
  • Service Design: This component or stage describes how to design services and processes.
  • Service Transition: This stage describes how to manage the transition of a new or updated service.
  • Service Operation: It allows you to ensure that services are delivered and running smoothly and reliably.
  • Continual Service Improvement: This stage covers how to re-align IT services with the changing business needs.

So, it is an organized approach to manage IT services that help businesses manage risk, improve customer relations, establish cost-effective practices, and create a steady IT environment to facilitate growth and change.

Brief History of ITIL:

ITIL was developed by the British government's Central Computer and Telecommunications Agency (CCTA) in the 1980s when data centres had become decentralized and adopted geographically diverse architectures.

In the beginning, the ITIL comprised over 30 books, which were condensed to seven books in 2000, and it kept undergoing changes. Eventually, ITIL 4 was introduced in 2019, with the same focus on automating processes, improving service management, and integrating the IT department into the business as most of the business functions depend on technology to get work done. Furthermore, it also updated the framework as per modern technology, software, and tools.


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