What is the full form of ITIL
ITIL: Information Technology Infrastructure Library
ITIL stands for Information Technology Infrastructure Library. It is a library or a set of best practices for IT service management (ITSM) that emphasizes aligning IT services with the requirements and objectives of the businesses, even as they change. It is designed to standardize the selection, planning, delivery, and maintenance of IT services within a business. In short, it is a framework of best services for delivering IT services that helps improve efficiency and achieve predictable service delivery.
The five major components or stages of the ITIL Service Lifecycle are as follows:
So, it is an organized approach to manage IT services that help businesses manage risk, improve customer relations, establish cost-effective practices, and create a steady IT environment to facilitate growth and change.
Brief History of ITIL:
ITIL was developed by the British government's Central Computer and Telecommunications Agency (CCTA) in the 1980s when data centres had become decentralized and adopted geographically diverse architectures.
In the beginning, the ITIL comprised over 30 books, which were condensed to seven books in 2000, and it kept undergoing changes. Eventually, ITIL 4 was introduced in 2019, with the same focus on automating processes, improving service management, and integrating the IT department into the business as most of the business functions depend on technology to get work done. Furthermore, it also updated the framework as per modern technology, software, and tools.