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Why can't I open any web pages when connected to the Internet?

If you are successfully connected to the Internet but are not able to open any web page, you can follow the steps given below.

Why can't I open any web pages when connected to the Internet

Ping an Internet address

  1. First of all, you need to access the Command Prompt.
  2. After opening the Command Prompt, type ping and hit Enter.

No response from

If you are still unable to get any response, try pinging the IP address at the prompt with the help of typing the command ping

Response from IP

You have a DNS problem if you get a response from the IP address but not from the domain Then, access your router's configuration page and double-check that your ISP's (Internet service provider) DNS address, as well as other addresses, are right.

No response from IP

If you do not receive a response from the address or the IP address, there is a potential that something is wrong with your network. In this condition, you need to remove the power from your router and internet modem if you are on a home network. Do not plug them immediately; leave them for ten seconds before plugging them back in. Retest your Internet when the modem and router have been powered up and reconnected.

If you have successfully reset the power and you are still facing the issue, access your router setup and double-check that your ISP's settings are correct. Also, in order to make sure the router settings are correct, you can contact your ISP (Internet Service Provider).

Contact the network administrator if this is a corporate network because there may be such a problem with the network that only the network administrator can overcome.

I receive a response or packets from

If you get a packet or response from, try accessing in your web browser. If you are able to access the page, but there is a problem with loading other web pages, there is either an issue with that website or a filter blocking it from loading.

Attempt to switch to a different web browser if your browser does not open For instance, if you are utilizing Internet Explorer web browser, you can use an alternative browser such as Firefox or Google Chrome, to open There is no problem with your Internet, or problem with your browser if opens in a different browser but not in your primary browser.

Web pages not opening in any Internet browser

If you cannot access any online page in any web browser on your computer, it's possible that it's infected with a virus or malware.. There are numerous viruses and malware that make it impossible to open or load web pages in any browser. We suggest that you should scan your computer for viruses and malware and remove them. If you have found viruses or malware while scanning the computer, delete them successfully; the problem may be resolved, and you will be able to open online pages again.

There is also available an alternative option for when you are successfully connected to the Internet, but you are not able to open any web page. You can boot up Windows in Safe Mode by using Networking options and attempt to access a web page in any Internet browser. If you are successful in opening a web page in the safe mode of Windows, the problem could be caused by a process that only runs in normal Windows mode. For case, this may be a faulty network setting or device driver that can only be active in normal Windows mode. Because some viruses and malware may not operate in safe mode, therefore, this could signal a virus or malware infection.

Research Any Error Message in Your Browser

Error messages are useful as they tell you exactly the problem of what is wrong. This data can be utilized to try to solve the problem or, at the very least, rule out hardware or software problems. Some of the most common blunders you will encounter are listed here:

  • 403 Forbidden: This page is not accessible to you. Please double-check the address and try again to access it.
  • 404 Page Not Found: The page no longer exists, which you are trying to access. You need to check the address and attempt again to open it. This might mean that something went wrong or that the page was relocated.
  • 500 Internal Server Error: You will not be able to access this page because there is a problem with the website's hosting server that you will not be able to resolve; consequently, please try again later.

Disable Software That Might Be Interfering

Ad-blockers prevent websites from rendering properly as they are browser plugins. Consider removing one of these extensions in your browser and then refreshing the page if you have one installed on your machine. If this solves the problem, add the website to your adblocker's whitelist so it is not blocked again.

There is also available some security software that can potentially cause your computer's internet connection to be disrupted. These can be firewall software, anti-virus, anti-malware, as well as third-party applications such as Little Snitch (Mac) and NetLimiter (Windows). If you are using any of these programs, turn them off for a while or check your block list, then try reloading the page.

It may be a good idea to run a malware scan on a frequent basis. Malware (especially ransomware) can prohibit your computer from connecting to the internet. If this is the case, you will most likely be encountering problems with many websites.

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